Build emotional intelligence and learn to manage conflicts effectively
Emotional Intelligence in a Real Estate Agent’s Work
Next course starts: June 9, 12:00
4 days
Level: beginners and experienced specialists
Big course
For free
Study language: Russian
You will
How emotional intelligence works and how it can support your professional success
Learn to recognize and manage emotional states
Gain tools for handling conflict situations
Perfect for agents who want to develop emotional intelligence to improve work performance
Speakers
Pavel Vladykin
Head of the TrendAgent Training Center
Practical coach, trained over 3,000 agents
Maria Bagaeva
Business trainer
Certified emotional intelligence coach, over 19 years of experience
Maksim Ovcharenko
Business trainer
Winner of the "Coaching Mastery" contest, author of the book "Burnout-Free Work"
Details
Course format
Video lectures, tests, and practical case studies
Feedback
Communication with course curators in the Telegram group
Certificate
After finishing the course
Program
Course duration: 4 days
Day
Block
About
01
Developing emotional intelligence. Video lecture by Pavel Vladykin
- Algorithms and tools for working with clients' emotions
How to recognize emotions in others
A step-by-step approach to working with clients' emotions
Practical tools for emotional support in real estate work
A step-by-step approach to working with clients' emotions
Practical tools for emotional support in real estate work
- Personal beliefs and emotions
Beliefs: rational and irrational
How beliefs influence emotions
Rewriting irrational beliefs
How beliefs influence emotions
Rewriting irrational beliefs
- Emotional intelligence: how it works
Brain systems and emotional intelligence
Emotions: characteristics, functions, types, feelings, and our attitude toward emotions
Emotions: characteristics, functions, types, feelings, and our attitude toward emotions
- How to befriend your emotions
How emotions are useful in specific types of work
Ways to cope with and process emotions
Self-regulation techniques
Ways to cope with and process emotions
Self-regulation techniques
- Homework assignment
02
Emotional intelligence at work. Video Lecture by Maria Bagaeva
- Emotions and sales
The importance of the agent’s emotional state
Managing your state during challenging deals
Emotional "hypnosis" through politeness and values-based communication
Managing your state during challenging deals
Emotional "hypnosis" through politeness and values-based communication
- Emotional intelligence in the workplace
The benefits of using emotional information for real estate agents
"Emotional reprogramming" for effectiveness and goal achievement
How to develop emotional intelligence for both work and personal life
"Emotional reprogramming" for effectiveness and goal achievement
How to develop emotional intelligence for both work and personal life
- Working with emotions
Emotions in negotiations
Solving complex problems with the help of emotional intelligence
Solving complex problems with the help of emotional intelligence
- The emotional meaning of real estate for clients
Communication structure with clients
Preparing the client for choosing a property
Creating a positive emotional experience in working with you
Preparing the client for choosing a property
Creating a positive emotional experience in working with you
- Homework assignment
03
Conflicts. Video Lecture by Maksim Ovcharenko
- Conflict management practices: turning conflict into a resource
Five strategies for interaction
Psychological preparation and starting a dialogue
Win-win agreement algorithm
What increases and what reduces tension in a conversation
Psychological preparation and starting a dialogue
Win-win agreement algorithm
What increases and what reduces tension in a conversation
- Conflicts: The basics
Understanding conflicts: productive vs. destructive conflict
Personal barriers that lead to conflict
Three levels of conflict
General principles of conflict resolution
Personal barriers that lead to conflict
Three levels of conflict
General principles of conflict resolution
- Conflict-free communication
Reducing the risk of conflict through questioning
Conflict triggers and rules for peaceful communication
The role of empathy
Conflict triggers and rules for peaceful communication
The role of empathy
- Practices for managing interpersonal conflicts
The "Aikido" algorithm for discussing sensitive topics
The VIP Reduction Method
The Pie Method
The STOP Rule
The VIP Reduction Method
The Pie Method
The STOP Rule
- Homework assignment
04
Course completion
- Final testing, which will result in a certificate
To the course
FAQ
Sure. Most of the material has been prepared as video tutorials, which you can watch at a convenient time during the day.
To enroll in the course, you'll need Telegram installed on your device. You'll be redirected to our Telegram bot to complete registration. If you need help, contact SkillAgent support.
Links to training are sent on the day of the start by the Telegram bot, through which you sign up.
Technically, it is possible to take several courses at the same time. However, we do not recommend doing so, as the effectiveness of your learning will be low.
We send an electronic Certificate of completion to all participants who complete the test tasks.
Courses are held regularly, so you can sign up next time. Plan your time and study with another group.
Materials from speakers in each training group are available in presentations, which you can save for your own use. Additionally, you have access to video tutorials for a week after completing the course.
We send a notification through our Telegram bot by 12:00 (Moscow time) on the day the course starts. If you haven't received a message with registration links by then, please reach out to SkillAgent support.
